Support Channels
WhatsApp (24/7)
+34 639 364 412
The fastest way to reach a real person. Available 24 hours a day, 7 days a week. Use this for urgent matters, arrival-day issues, or anything that needs a human response.
AI Agent Ciro
leibtour.com/ai/reservation-agent/
Ciro is LeibTour’s automated reservation agent. Get instant answers about your booking, check-in details, or property information at any time of day or night — no waiting required.
General AI Assistant
leibtour.com/ai/
Not sure where to start? LeibTour’s general AI assistant can answer broad questions about accommodation, Ibiza, Formentera, and the booking process.
Contact Form
leibtour.com/contact-us/
Use the contact form for non-urgent enquiries, general questions, or anything that doesn’t require an immediate response. A team member will follow up by email.
When to Use Each Channel
I have an urgent problem right now (e.g. can't access the property)
I have an urgent problem right now (e.g. can't access the property)
Use WhatsApp immediately. Send a message to +34 639 364 412 — the support team is available 24/7 and this is the fastest route to a real person who can help you resolve the issue on the spot.
I have a question about my existing booking
I have a question about my existing booking
Start with AI Agent Ciro at leibtour.com/ai/reservation-agent/. Ciro can access reservation details instantly and answer most booking-related questions without any wait. If Ciro can’t resolve it, follow up on WhatsApp.
I want to ask a general question before booking
I want to ask a general question before booking
Try the General AI assistant at leibtour.com/ai/ for broad questions about properties, destinations, or the booking process. For specific quotes or availability, use the contact form or WhatsApp.
I've found a better price elsewhere and want a match
I've found a better price elsewhere and want a match
Send the details via WhatsApp or the contact form. Include a link to the competing offer and your desired dates and property. The LeibTour team will review it and come back to you with a quote.
I want to report a bug on the website
I want to report a bug on the website
Use the bug report form at leibtour.com/contact-us/bugs/. Describe what you encountered as clearly as possible — including the page URL and device/browser — so the team can reproduce and fix it quickly.
Response Times
LeibTour aims to respond to all enquiries within a few hours. During the peak season months of May through July, response times may be slightly longer due to higher volumes. For anything urgent during this period, WhatsApp remains the fastest option.
Reporting a Problem During Your Stay
If something is wrong at your property — a maintenance issue, a dispute, or an emergency — don’t wait. Contact LeibTour on WhatsApp at +34 639 364 412 straight away. The team can liaise with the property on your behalf and help find a resolution as quickly as possible.Feedback, Complaints & Surveys
After your stay, your feedback helps LeibTour improve the experience for everyone. You can share your thoughts — positive or negative — through the feedback and complaints form:Feedback & Complaints
leibtour.com/survey/ — share your experience, raise a complaint, or complete a post-stay survey.
Office Address
LeibTour’s office is based in San Antonio de Portmany, Ibiza. Please note that the office is not open to the public — all guest support is handled through the channels listed above.Office address (not open to public): Carrer d’Isidoro Macabich 4, San Antonio de Portmany, Ibiza.