Booking status: from PENDING to CONFIRMED
When you enter your credit card details, your booking status moves to PENDING. This means your request is in the queue for final review. Once the team approves the reservation, the status updates to CONFIRMED and your confirmation email is sent.The status change from PENDING to CONFIRMED is not instant — it depends on the team’s manual review. During high season (May–July) this can take a little longer than usual. You’ll receive an email the moment your booking is confirmed.
Your confirmation email
The confirmation email is your booking record. It contains your unique reference number — keep this handy for any communication with the LeibTour team and for accessing your booking online. Didn’t receive a confirmation email?1
Check your spam or junk folder
Confirmation emails occasionally get filtered by email providers. Search for “LeibTour” or “leibtour.com” in your spam folder before assuming it hasn’t arrived.
2
Contact the team directly
If the email isn’t in your spam folder, email booking@leibtour.com with your name, travel dates, and property name. The team will resend your confirmation or verify the status of your booking.
The My Bookings portal
You can view and manage your reservation at any time through the My Bookings portal:My Bookings — leibtour.com/search-form/booking-list/
Log in to view your booking status, reference number, payment details, and upcoming stay information — all in one place.
Your travel voucher
Two days before your check-in date, the system automatically sends your travel voucher to the email address on your booking. You don’t need to request it.What’s inside your voucher
Property address + GPS
The exact address of the property, including GPS coordinates for navigation. For privacy and security reasons, the full address is only revealed after your booking is confirmed.
Check-in & check-out instructions
Step-by-step arrival and departure instructions, including key collection details and any property-specific procedures.
Required documents
A list of any identification or documentation you need to present at check-in.
Emergency contact numbers
Direct phone numbers for the property manager and the LeibTour support team in case you need assistance on arrival or during your stay.
The property address is intentionally withheld until after confirmation — this protects both the privacy of property owners and the security of guests. If you need the general area for planning purposes, the listing page shows the neighbourhood and a map pin.
Special note for non-EU travellers
If you require documentation to support a visa application (such as a confirmed accommodation letter), this is handled manually by a LeibTour agent — it is not part of the automated voucher system.Non-EU guests can expect to receive their documentation within 1 business day of requesting it. Contact booking@leibtour.com with your reference number and visa requirements as early as possible after your booking is confirmed.
Modifying your booking
If you need to make changes to your reservation after confirmation, the following fees apply. All modifications must be requested through the LeibTour team.Frequently asked questions
When exactly will I receive my voucher?
When exactly will I receive my voucher?
Your voucher is sent automatically two days before your check-in date. If you haven’t received it by the day before arrival, check your spam folder first, then contact booking@leibtour.com with your reference number.
Can I request the property address earlier than 2 days before check-in?
Can I request the property address earlier than 2 days before check-in?
The address is released as part of the automated voucher process two days before arrival. If you have a specific logistical need for it earlier — for example, to arrange transfers — contact the team and they’ll assess the request.
What if I need to add a guest after confirming?
What if I need to add a guest after confirming?
Guest number changes carry a fee of €20 + VAT. More importantly, you must ensure the additional guest doesn’t push your total above the property’s maximum occupancy — exceeding it results in a €100 per guest, per night penalty charged by the owner.
How do I request a modification?
How do I request a modification?
Email booking@leibtour.com with your reference number and the details of the change you need. The team will confirm the applicable fee and update your reservation once payment is arranged.
I'm a non-EU traveller — when should I request my visa documentation?
I'm a non-EU traveller — when should I request my visa documentation?
Request it as soon as your booking is confirmed. The team processes these manually and aims to deliver within 1 business day, but building in extra time avoids any last-minute stress with your visa application.