> ## Documentation Index
> Fetch the complete documentation index at: https://info.leibtour.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact LeibTour: Support Channels Before & After Booking

> Find the right LeibTour support channel for your situation — WhatsApp, AI agent Ciro, contact form, and more — before, during, and after your stay.

Whether you have a question before you book, a problem during your stay, or feedback to share afterwards, LeibTour offers several ways to get in touch. This page explains every channel, when to use each one, and what to expect in terms of response time.

## Support Channels

<CardGroup cols={2}>
  <Card title="WhatsApp (24/7)" icon="whatsapp" href="https://wa.me/34639364412">
    **+34 639 364 412**
    The fastest way to reach a real person. Available 24 hours a day, 7 days a week. Use this for urgent matters, arrival-day issues, or anything that needs a human response.
  </Card>

  <Card title="AI Agent Ciro" icon="robot" href="https://leibtour.com/ai/reservation-agent/">
    **leibtour.com/ai/reservation-agent/**
    Ciro is LeibTour's automated reservation agent. Get instant answers about your booking, check-in details, or property information at any time of day or night — no waiting required.
  </Card>

  <Card title="General AI Assistant" icon="sparkles" href="https://leibtour.com/ai/">
    **leibtour.com/ai/**
    Not sure where to start? LeibTour's general AI assistant can answer broad questions about accommodation, Ibiza, Formentera, and the booking process.
  </Card>

  <Card title="Contact Form" icon="envelope" href="https://leibtour.com/contact-us/">
    **leibtour.com/contact-us/**
    Use the contact form for non-urgent enquiries, general questions, or anything that doesn't require an immediate response. A team member will follow up by email.
  </Card>
</CardGroup>

## When to Use Each Channel

<Accordion title="I have an urgent problem right now (e.g. can't access the property)">
  **Use WhatsApp immediately.** Send a message to **+34 639 364 412** — the support team is available 24/7 and this is the fastest route to a real person who can help you resolve the issue on the spot.
</Accordion>

<Accordion title="I have a question about my existing booking">
  **Start with AI Agent Ciro** at [leibtour.com/ai/reservation-agent/](https://leibtour.com/ai/reservation-agent/). Ciro can access reservation details instantly and answer most booking-related questions without any wait. If Ciro can't resolve it, follow up on WhatsApp.
</Accordion>

<Accordion title="I want to ask a general question before booking">
  **Try the General AI assistant** at [leibtour.com/ai/](https://leibtour.com/ai/) for broad questions about properties, destinations, or the booking process. For specific quotes or availability, use the contact form or WhatsApp.
</Accordion>

<Accordion title="I've found a better price elsewhere and want a match">
  **Send the details via WhatsApp or the contact form.** Include a link to the competing offer and your desired dates and property. The LeibTour team will review it and come back to you with a quote.
</Accordion>

<Accordion title="I need to send a credit card authorisation form">
  **Email [booking@leibtour.com](mailto:booking@leibtour.com)** directly. This address is specifically used for credit card authorisation forms and related documentation.
</Accordion>

<Accordion title="I want to report a bug on the website">
  **Use the bug report form** at [leibtour.com/contact-us/bugs/](https://leibtour.com/contact-us/bugs/). Describe what you encountered as clearly as possible — including the page URL and device/browser — so the team can reproduce and fix it quickly.
</Accordion>

## Response Times

<Info>
  LeibTour aims to respond to all enquiries **within a few hours**. During the peak season months of **May through July**, response times may be slightly longer due to higher volumes. For anything urgent during this period, WhatsApp remains the fastest option.
</Info>

| Channel                   | Availability   | Typical Response Time         |
| ------------------------- | -------------- | ----------------------------- |
| WhatsApp                  | 24/7           | Minutes to a few hours        |
| AI Agent Ciro             | 24/7           | Instant (automated)           |
| General AI                | 24/7           | Instant (automated)           |
| Contact Form              | Business hours | A few hours (longer May–July) |
| Email (credit card forms) | Business hours | A few hours (longer May–July) |

## Reporting a Problem During Your Stay

If something is wrong at your property — a maintenance issue, a dispute, or an emergency — don't wait. Contact LeibTour on WhatsApp at **+34 639 364 412** straight away. The team can liaise with the property on your behalf and help find a resolution as quickly as possible.

<Warning>
  For genuine emergencies involving personal safety, always call the Spanish emergency services first on **112** before contacting LeibTour.
</Warning>

## Feedback, Complaints & Surveys

After your stay, your feedback helps LeibTour improve the experience for everyone. You can share your thoughts — positive or negative — through the feedback and complaints form:

<Card title="Feedback & Complaints" icon="comment" href="https://leibtour.com/survey/">
  leibtour.com/survey/ — share your experience, raise a complaint, or complete a post-stay survey.
</Card>

## Office Address

LeibTour's office is based in San Antonio de Portmany, Ibiza. Please note that the office is **not open to the public** — all guest support is handled through the channels listed above.

<Info>
  **Office address (not open to public):** Carrer d'Isidoro Macabich 4, San Antonio de Portmany, Ibiza.
</Info>