> ## Documentation Index
> Fetch the complete documentation index at: https://info.leibtour.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Is LeibTour Safe? Legitimacy, Trust & Payment Security

> Verify LeibTour's legal registration, property licensing, payment security, and track record before you book your Ibiza accommodation.

Booking accommodation online requires trust, and LeibTour understands that — especially as a specialist platform that may be less familiar to you than global giants like Booking.com. This page covers everything you might want to verify before handing over your payment details, from official registrations to how the team handles overbookings.

<AccordionGroup>
  <Accordion title="Is LeibTour a legitimate company?">
    Yes. LeibTour is a fully registered accommodation booking agent operating legally in Spain. Key registration details:

    | Detail               | Information                                                       |
    | -------------------- | ----------------------------------------------------------------- |
    | **Registration**     | Central de Reservas **CR0146E** — Consell Insular d'Eivissa       |
    | **VAT number**       | Y031593T                                                          |
    | **Insurance**        | Generali SA liability insurance (R.C.)                            |
    | **Payment security** | PCI DSS Level 1 — the highest level of card payment certification |
    | **Site security**    | SSL encryption across the entire platform                         |

    You can also check LeibTour's trust score independently at [scamadviser.com](https://www.scamadviser.com) by searching for leibtour.com.
  </Accordion>

  <Accordion title="How long has LeibTour been in business?">
    LeibTour has been helping travellers book accommodation in Ibiza and Formentera **since 2005** — making it one of the longest-established specialist booking platforms for the islands. The leibtour.com domain has been registered since 2010.

    With nearly two decades in the market and a **28%+ returning guest rate**, LeibTour's longevity and repeat business speak for themselves.
  </Accordion>

  <Accordion title="Are all LeibTour properties legally licensed?">
    Yes. Every property listed on LeibTour holds a valid **licencia turística** (official Spanish tourism licence). This means each property has been inspected and approved by the relevant authorities and meets the legal requirements for short-term tourist accommodation in the Balearic Islands.

    LeibTour itself is registered as a **Central de Reservas (CR0146E)** with the Consell Insular d'Eivissa, the governing body for Ibiza.
  </Accordion>

  <Accordion title="How does LeibTour vet its properties?">
    LeibTour works exclusively within Ibiza and Formentera, which means the team has direct, ongoing relationships with property owners rather than relying on self-reported listings at scale. Properties are:

    * Required to hold a valid licencia turística before listing
    * Reviewed based on guest feedback and returning guest satisfaction
    * Subject to removal if standards aren't maintained

    The 28%+ returning guest rate reflects the confidence that experienced Ibiza travellers have in LeibTour's property quality.
  </Accordion>

  <Accordion title="Why are some property names hidden? Is that a scam?">
    No — this is not a scam. Some property names are intentionally withheld because LeibTour has negotiated **special rates** with those owners. If the exact property name were visible in the listing, guests could find the same property on other platforms and book directly, bypassing the preferential pricing arrangement.

    This is a standard practice among specialist booking agents. You will receive the **full property name, address, and check-in details** in your confirmation email once your booking is approved. If you have any doubts before booking, contact the team at [booking@leibtour.com](mailto:booking@leibtour.com).
  </Accordion>

  <Accordion title="How are payments secured on LeibTour?">
    LeibTour processes payments at **PCI DSS Level 1** — the highest tier of the Payment Card Industry Data Security Standard. This is the same level of security used by major banks and global e-commerce platforms.

    All data transmitted on the site is protected by **SSL encryption**. Your card details are never stored in plain text, and LeibTour does not have access to your full card number after you submit it.
  </Accordion>

  <Accordion title="What if the property doesn't match the photos?">
    Property photos and descriptions on LeibTour are provided for illustrative purposes. The specific unit you are assigned may differ slightly in layout from what is shown — for example, a studio that is photographed from a different angle, or a villa apartment with a slightly different floor plan.

    However, LeibTour guarantees that the assigned unit will be **equivalent in quality, size, and furnishings** to the property shown. If on arrival you feel the accommodation is materially different from what was described, contact [booking@leibtour.com](mailto:booking@leibtour.com) immediately so the team can assist.
  </Accordion>

  <Accordion title="What happens if there's an overbooking?">
    Overbookings are extremely rare at LeibTour. In the past two years, the team has recorded **just one overbooking** — and it was resolved in **45 minutes**, in the middle of the night.

    If an overbooking were to affect your reservation, the LeibTour team would contact you immediately and arrange alternative accommodation of equivalent quality, at no additional cost to you.
  </Accordion>

  <Accordion title="Is it safe to pay by credit card on LeibTour?">
    Yes. LeibTour's payment infrastructure is certified to **PCI DSS Level 1**, the gold standard for online card payment security. The site uses SSL encryption to protect your data in transit.

    Additionally, most credit card providers offer their own purchase protection and chargeback rights — meaning you have an extra layer of recourse if something were to go wrong. Paying by credit card is generally the safest way to book any accommodation online.
  </Accordion>

  <Accordion title="Do I need travel insurance?">
    LeibTour strongly recommends that you take out comprehensive travel insurance before your trip. While LeibTour holds Generali SA liability insurance (R.C.) to cover its own operations, this does not replace personal travel insurance for you as a guest.

    A good travel insurance policy will typically cover:

    * Trip cancellation or curtailment
    * Medical expenses and emergency repatriation
    * Baggage loss or delay
    * Personal liability

    Given that Ibiza is a popular destination with a busy summer season, having appropriate cover in place means you can book and travel with complete peace of mind.
  </Accordion>
</AccordionGroup>

<Note>
  LeibTour operates a strict **non-discrimination policy** — all guests are welcome regardless of nationality, background, or identity. Stag and hen parties are the only group type prohibited, in line with host property rules.
</Note>