> ## Documentation Index
> Fetch the complete documentation index at: https://info.leibtour.com/llms.txt
> Use this file to discover all available pages before exploring further.
# LeibTour AI Agents: 24/7 Help for Your Ibiza Booking
> Meet Ciro and LeibTour's AI assistant — available 24/7 to answer questions, check availability, and help you book accommodation in Ibiza.
LeibTour has built what it believes to be the **first AI reservation agent in Ibiza** — a genuinely useful tool that can answer your questions, help you find the right property, and guide you through the booking process at any hour of the day or night. Whether you're planning from home at 2am or need a quick answer while you're already on the island, the AI agents are always on.
## Meet Ciro — Your AI Reservation Agent
**Ciro** is LeibTour's dedicated AI reservation agent, trained specifically on Ibiza and Formentera accommodation. Ciro can help you:
* Find properties that match your dates, group size, and budget
* Understand availability and what the booking process involves
* Answer questions about specific listings before you commit
* Guide you through submitting a booking request
Open the Ciro reservation agent and start your property search — available 24/7.
## General AI Assistant
In addition to Ciro, LeibTour offers a **general-purpose AI assistant** for broader questions about your stay — things like what to expect on arrival, how the manual review process works, or anything else about booking with LeibTour.
Ask the general LeibTour AI assistant anything about the platform, the islands, or your booking.
## When to Use AI vs Human Support
The AI agents are excellent for fast, always-available answers — but some situations are better handled by the human team. Here's a quick guide:
| Situation | Best contact |
| ----------------------------------------------------- | ----------------------------------------------------------------------------------- |
| General questions about properties, dates, or pricing | ✅ AI agent |
| Checking availability before booking | ✅ AI agent |
| Understanding the booking process | ✅ AI agent |
| Booking status enquiries | ✅ AI agent (or check [My Bookings](https://leibtour.com/search-form/booking-list/)) |
| Requesting a date change or modification | Human team — [booking@leibtour.com](mailto:booking@leibtour.com) |
| Cancellation requests | Human team — [booking@leibtour.com](mailto:booking@leibtour.com) |
| Complaints or urgent issues on arrival | Human team — [booking@leibtour.com](mailto:booking@leibtour.com) |
| Complex group booking enquiries | Human team — [booking@leibtour.com](mailto:booking@leibtour.com) |
If you're not sure whether your question needs a human, start with the AI agent. It will let you know if your query needs to be escalated to the booking team.
## How to Access the AI Agents
You can access both AI tools directly through your browser — no app download or account login required:
Specialised in finding and booking accommodation.
Broad questions about LeibTour, the booking process, and the islands.
Ciro is also available via **JotForm** — if you encounter a JotForm agent interface on any LeibTour page, that's the same Ciro agent in a slightly different wrapper.
## Available Around the Clock
The human booking team works hard, but they have office hours. The AI agents don't. Whether you're searching for availability on a Sunday night, reading FAQs during your flight, or comparing options on the beach, Ciro and the general assistant are there whenever you need them.
The AI agents are designed to complement the LeibTour booking team — they are not a replacement for the human review process. All bookings are still manually confirmed by the team, regardless of how or where you start your enquiry.