> ## Documentation Index
> Fetch the complete documentation index at: https://info.leibtour.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Check-In Instructions: What to Expect on Arrival Day

> Everything you need for a smooth check-in: your voucher, required documents, tourism tax, early arrival options, and what to do if something goes wrong.

Arriving at your LeibTour property is straightforward when you know what to expect. This guide walks you through everything that happens between your booking confirmation and the moment you step through the door — from your pre-arrival voucher to the documents you'll need on the day.

## Your Pre-Arrival Voucher

Two days before your check-in date, you'll automatically receive your official LeibTour voucher by email. This is your key document for arrival, so make sure the email address on your booking is one you check regularly.

Your voucher includes everything you need to find and access your property:

* **Property address and GPS coordinates** — for privacy and security reasons, these are only revealed after your booking is confirmed and will not appear anywhere before your voucher is sent
* **Check-in and check-out instructions** specific to your property
* **Documents you'll need** to present on arrival
* **Phone numbers** for the property and LeibTour support

<Note>
  Can't find your voucher? Check your spam folder first, then contact LeibTour via WhatsApp at **+34 639 364 412** and the team will resend it.
</Note>

## What to Bring on Arrival Day

Make sure you have all of the following ready before you head to the property:

<Steps>
  <Step title="Your Official LeibTour Voucher">
    You must present the official voucher at check-in — either printed or on your device. Properties are required to verify it before handing over keys.
  </Step>

  <Step title="Passport or National ID">
    Every guest staying at the property must present a valid passport or national identity card. This is a legal requirement under Spanish law — see [Guest Registration](/guest-registration) for details.
  </Step>

  <Step title="Visa (if applicable)">
    If your nationality requires a visa to enter Spain, bring it with you. The property may need to record visa details as part of the registration process.
  </Step>

  <Step title="Credit Card">
    Some properties require a credit card on arrival for a security deposit or incidental hold. Check your booking confirmation for property-specific requirements.
  </Step>

  <Step title="Tourism Tax Payment">
    The Balearic Islands Sustainable Tourism Tax (eco-tax) is collected directly by the property at check-in — it is **not** charged by LeibTour. Bring cash or a payment card to cover it. See [Tourism Tax](/tourism-tax) for a full breakdown of rates.
  </Step>
</Steps>

## Early Check-In

Standard check-in times vary by property and are shown on your booking confirmation. If you'd like to arrive earlier, early check-in is subject to availability and can be arranged directly at reception for **€15 + VAT**.

<Tip>
  If early check-in is important to you, contact the property as soon as your voucher arrives (two days before) to check availability. It cannot be guaranteed in advance.
</Tip>

## Late Check-Out

Late check-out is also subject to availability and must be arranged directly with the property. Details will be included in your voucher, or you can ask at reception on the day.

## Important House Rules

Please read these before you arrive — violations can result in additional charges or cancellation of your stay.

<Warning>
  **Stag and hen parties are strictly prohibited** at all LeibTour properties, without exception.
</Warning>

<Warning>
  **The maximum guest limit is strictly enforced.** If more guests are found at the property than are listed on your booking, a penalty of **€100 per unauthorized guest, per night** applies. External guests who are not part of your booking are not permitted inside the property.
</Warning>

### No Food or Groceries Provided

All LeibTour apartments are provided without food or groceries. This is a requirement under Balearic Islands hygiene regulations — your property will not stock any food items for your arrival. Plan to stock up at a local supermarket after you check in.

## Problems on Arrival Day

If anything goes wrong when you arrive — you can't access the property, the voucher isn't being accepted, or there's an issue with the accommodation — contact LeibTour immediately via WhatsApp. Support is available 24/7.

<CardGroup cols={2}>
  <Card title="WhatsApp Support (24/7)" icon="whatsapp" href="https://wa.me/34639364412">
    **+34 639 364 412** — the fastest way to reach a real person, day or night.
  </Card>

  <Card title="AI Agent Ciro" icon="robot" href="https://leibtour.com/ai/reservation-agent/">
    Get instant automated answers about your reservation at any hour.
  </Card>
</CardGroup>

<Info>
  For a full overview of all support options — including response times and when to use each channel — see the [Support & Contact](/support-and-contact) page.
</Info>