> ## Documentation Index
> Fetch the complete documentation index at: https://info.leibtour.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your LeibTour Booking Confirmation: What to Expect

> From PENDING to confirmed, voucher delivery, the My Bookings portal, and every modification fee — your complete post-booking guide for LeibTour stays.

Once your reservation is approved, LeibTour sends you a confirmation email and manages the rest of the pre-arrival process automatically. Here's a full walkthrough of what happens between confirmation and check-in — and what to do if anything doesn't go to plan.

## Booking status: from PENDING to CONFIRMED

When you enter your credit card details, your booking status moves to **PENDING**. This means your request is in the queue for final review. Once the team approves the reservation, the status updates to **CONFIRMED** and your confirmation email is sent.

<Note>
  The status change from PENDING to CONFIRMED is not instant — it depends on the team's manual review. During high season (May–July) this can take a little longer than usual. You'll receive an email the moment your booking is confirmed.
</Note>

***

## Your confirmation email

The confirmation email is your booking record. It contains your **unique reference number** — keep this handy for any communication with the LeibTour team and for accessing your booking online.

**Didn't receive a confirmation email?**

<Steps>
  <Step title="Check your spam or junk folder">
    Confirmation emails occasionally get filtered by email providers. Search for "LeibTour" or "leibtour.com" in your spam folder before assuming it hasn't arrived.
  </Step>

  <Step title="Contact the team directly">
    If the email isn't in your spam folder, email [booking@leibtour.com](mailto:booking@leibtour.com) with your **name**, **travel dates**, and **property name**. The team will resend your confirmation or verify the status of your booking.
  </Step>
</Steps>

***

## The My Bookings portal

You can view and manage your reservation at any time through the **My Bookings** portal:

<Card title="My Bookings — leibtour.com/search-form/booking-list/" icon="calendar-check" href="https://leibtour.com/search-form/booking-list/">
  Log in to view your booking status, reference number, payment details, and upcoming stay information — all in one place.
</Card>

***

## Your travel voucher

Two days before your check-in date, the system **automatically sends your travel voucher** to the email address on your booking. You don't need to request it.

### What's inside your voucher

<CardGroup cols={2}>
  <Card title="Property address + GPS" icon="location-dot">
    The exact address of the property, including GPS coordinates for navigation. For privacy and security reasons, the full address is only revealed after your booking is confirmed.
  </Card>

  <Card title="Check-in & check-out instructions" icon="key">
    Step-by-step arrival and departure instructions, including key collection details and any property-specific procedures.
  </Card>

  <Card title="Required documents" icon="id-card">
    A list of any identification or documentation you need to present at check-in.
  </Card>

  <Card title="Emergency contact numbers" icon="phone">
    Direct phone numbers for the property manager and the LeibTour support team in case you need assistance on arrival or during your stay.
  </Card>
</CardGroup>

<Info>
  The property address is intentionally withheld until after confirmation — this protects both the privacy of property owners and the security of guests. If you need the general area for planning purposes, the listing page shows the neighbourhood and a map pin.
</Info>

***

## Special note for non-EU travellers

If you require documentation to support a **visa application** (such as a confirmed accommodation letter), this is handled manually by a LeibTour agent — it is **not** part of the automated voucher system.

<Note>
  Non-EU guests can expect to receive their documentation within **1 business day** of requesting it. Contact [booking@leibtour.com](mailto:booking@leibtour.com) with your reference number and visa requirements as early as possible after your booking is confirmed.
</Note>

***

## Modifying your booking

If you need to make changes to your reservation after confirmation, the following fees apply. All modifications must be requested through the LeibTour team.

| Modification type                       | Fee                                        |
| --------------------------------------- | ------------------------------------------ |
| Date change                             | €20 + VAT                                  |
| Early check-in                          | €15 + VAT *(paid at reception on arrival)* |
| Guest name or number change             | €20 + VAT                                  |
| Additional admin tasks                  | €15 per hour                               |
| Lost & Found item retrieval             | €15 + shipping costs                       |
| Out-of-procedure refund (bank transfer) | €35 + VAT                                  |

<Warning>
  **Property changes and stay reductions** are not treated as standard modifications — they are handled as a **partial cancellation** and the relevant cancellation terms apply. Contact the team as early as possible if your plans change significantly.
</Warning>

***

## Frequently asked questions

<Accordion title="When exactly will I receive my voucher?">
  Your voucher is sent automatically two days before your check-in date. If you haven't received it by the day before arrival, check your spam folder first, then contact [booking@leibtour.com](mailto:booking@leibtour.com) with your reference number.
</Accordion>

<Accordion title="Can I request the property address earlier than 2 days before check-in?">
  The address is released as part of the automated voucher process two days before arrival. If you have a specific logistical need for it earlier — for example, to arrange transfers — contact the team and they'll assess the request.
</Accordion>

<Accordion title="What if I need to add a guest after confirming?">
  Guest number changes carry a fee of €20 + VAT. More importantly, you must ensure the additional guest doesn't push your total above the property's maximum occupancy — exceeding it results in a €100 per guest, per night penalty charged by the owner.
</Accordion>

<Accordion title="How do I request a modification?">
  Email [booking@leibtour.com](mailto:booking@leibtour.com) with your reference number and the details of the change you need. The team will confirm the applicable fee and update your reservation once payment is arranged.
</Accordion>

<Accordion title="I'm a non-EU traveller — when should I request my visa documentation?">
  Request it as soon as your booking is confirmed. The team processes these manually and aims to deliver within 1 business day, but building in extra time avoids any last-minute stress with your visa application.
</Accordion>